Fairplay

We (Hungama Digital Media Entertainment Private Limited) hereinafter referred to as ‘Hungama’ ensure a fun, safe, and fair playing environment for everyone, Our Fair Play Policy outlines the behaviors and actions which we define as misconduct. The Policy is comprehensive but not exhaustive, meaning that we reserve the right to take action in respect of matters not listed here.

Any breach of our Fair Play Policy Terms will lead to consequences, and may result in sanctions such as suspension, revocation of in-game resources, or a permanent ban without prior warning or notice.

Subject to your acceptance of and full compliance with the Fairplay Terms as stated below, Hungama grants You a non-transferrable, limited, non-exclusive and revocable privilege to register an Account on and use the Platform.:

An illustrative but not exhaustive List of violations of the Fair Play terms is provided as under :

  1. Personal
  2. Financial
  3. Technical
  4. Social; and
  5. Other unacceptable behaviour;
  1. Personal
    1. Submitting incorrect details while opening of User account or at any other time;
    2. Impersonating Hungama staff;
    3. Submitting fake documents;
    4. Submitting someone else’s documents;
    5. Attempting to impersonate another user/player/participant or person;
    6. Soliciting personal information from anyone under the eighteen (18) years of age;
    7. Collecting, harvesting, soliciting or posting passwords or personally identifiable information or mobile numbers from other users/players/participants;
    8. Using the account, username, or password or mobile numbers of other account holders at any time or disclosing the User/player account password to any third party or permitting any third party to access the User/player Account;
    9. Using any information obtained from Hungama in order to harass, abuse, or harm another person;
  2. Financial
    1. Fraudulent deposits under a stolen identity;
    2. Fraudulent deposits in User’s Account;
    3. Withdrawing Cash Bonus using unlawful means.;
    4. Fraud including financial fraud and money laundering
    5. Using Hungama and/ or any of its platform for commercial exploitation;
    6. Sublicense, sell, rent, lease, trade, gift, bequeath or other transfer of the Use account associated with the User account to anyone;
    7. Access or use of a third-party account that have been rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the holder or the original account creator;
  3. Technical:
    1. Hacks, “mods”, or programs that alter game functionality;
    2. Bots or any gameplay automation services/scripts;
    3. Manipulating your connection to our servers for unfair benefits;
    4. Refund abuse;
    5. Using tools or techniques to alter or falsify your location (“spoofing”);
    6. Phishing other players' accounts;
    7. Use of third-party software; What third party software is forbidden?
      • Gameplay automation scripts;
      • “Hacks” or mods;
      • Any software that aims to provide an unfair advantage or provide unearned progress;
      • Any other software deemed anti-competitive by Hungama.
      • Using any software that intercepts, mines, or otherwise collects information about other Users/players or copies and stores any Proprietary Materials;
      • Interfering with, disrupting, or creating an undue burden on Hungama Website or the networks connected to the Hungama Website;
    8. Develop, distribute, or publicly inform other members of “auto” software programs, Odds scanners or any other software for automation, “macro” software programs or other “cheat utility” software program or applications in violation of the applicable License Agreements;
    9. Violate any applicable laws or regulations, or promote or encourage any illegal activity including, but not limited to, hacking, cracking or distribution of counterfeit software, or cheats or hacks for the Service
    10. Upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Service or other users’ computers
    11. Attempt to obtain passwords or other private information from other members.
    12. Exploit, distribute or publicly inform other members of any game error, miscue or bug which gives an unintended advantage.
  4. Social
    1. Offensive and toxic behaviour includes, but is not limited to:
      • General misconduct;
      • Hate speech, racism, and other discriminatory language;
      • Threats or harassment;
      • Excessive swearing;
      • Bullying.
  5. Other unacceptable behaviour:
    1. Any attempt to gain an unfair advantage over other users/players, no matter whether it is forbidden by the rules or not, are not permitted.
    2. Enforcement of policy :
      • As a Consequences of Violating Terms of Fair Play at Hungama, the Account of any User found to be violating the FairPlay Policy shall be entitled to bear various consequences including but not limited to:
      • Losing any winnings from the games found guilty of.
      • Banned from Hungama Games for 1 DAY. ( For First time Offenders in certain violation)
      • Banned from Hungama Games for 7 DAYS. (For First time Offenders in certain violation)
      • Banned from Hungama Games PERMANENTLY ( For First time Offenders in certain violation)
      • NOT be able to access accounts or play any games or withdraw cash during and till the Banned Period
      • Blocking and/or Terminating/Deleting of User Account.
    3. Report and Redressal Mechanism:
      • If you witness behaviour which is in violation of our Fair Play policy, please report the incident to our support team with a clear description of what has happened – we will undertake a thorough review of the issue, and take the necessary actions.
      • In case User believes that its account has been banned, or aforesaid actions are taken without good cause, User may submit its grievance with clear description along with relevant documents (if any) at support@hungamagames.com Our team will review the same and if required contact you as soon as possible.
      • We reserve the right, at our discretion, to change, modify, add or remove portions of these Fairplay Terms of Use at any time and without any notice. We reserve the right to terminate or restrict access to the website and games for any reason whatsoever at our sole discretion.